Apr '23 - Present
Systems and Network Engineer - Tier 2
Rest Solution Corp.
Roles & Responsibilities
- Installing, Configuring, and Maintaining servers to ensure optimal performance.
- Familiarity with routers, switches, and other network devices.
- Providing advanced support for hardware and software issues that Tier 1 cannot resolve.
- Diagnosing and troubleshooting complex technical problems to identify root causes.
- Performing regular maintenance tasks on servers, networks, and other IT systems.
- Escalating critical issues to Tier 3 support or specialized teams when necessary.
- Planning and executing system upgrades and patches.
- Maintaining detailed documentation of issues, resolutions, and system configurations.
- Providing training and support to users on system functionalities and best practices.
- Ensuring data backup and recovery processes are in place and functioning correctly.
- Working closely with other IT teams to resolve issues and improve system performance.
May '22 - Jan '23
Technical Services Engineer
WeServ Systems Int'l Inc.
Roles & Responsibilities
- Offering specialized knowledge in Microsoft 365 service stack to fill knowledge gaps on incidents, request and problem tickets.
- Resolving project-related issues within the area of expertise.
Feb '20 - Jan '22
Office 365 Administrator (Internal IT)
Talleco.com Inc.
Roles & Responsibilities
- Managed Microsoft/Office 365 services stack
- User/Group management
- License/Subscription Management (Purchase-to-Assignment)
- Mailbox management (Delegation/Permission)
- Data migration
- Design, Plan, & Deploy SharePoint sites for different business departments
- Teams management and configuration
- Application packaging and deployment
- Research, Design, Plan, & Execute Cybersecurity Protection & Prevention practices
- Authentication and Authorization Access
- Mail-Flow Management
- Data Governance, Data Compliance, & Data Lifecycle
- Device compliance
- Log Collection and Monitoring
- Improved quality of tools used in different departments using Microsoft Power Platform
- Design, Plan, & Develop line of business application
- Increased team productivity by improving the workflow/process using PowerShell
- Mailbox management
- Creation of objects on-premises
- Line of Business requirements
- Technical Support Role
May '19 – Sept '19
Front End Web Developer
Tallant Asia Inc.
Roles & Responsibilities:
- Interpret and visualize client request(s) before implementing the elements of the website
- Communicate with the backend and other frontend developers for a unified result
- Develop and maintain/improve functional features according to the client's perspective
- Manual testing, debugging and ensure quality of code along with other developers
- Notify lead developer of the completed/fixed feature for deployment
May '17 – Mar '19
Service Desk Associate(Office 365 Support Engineer)
Accenture Inc.
Roles & Responsibilities:
- Accurately document reported issues/questions received over the phone or email
- Provide resolution to the issues/questions received and document the detailed step on how it was resolved
- Exhaust all the possibility in resolving the issue before creating an escalation
- Determine whether the reported issue/question is in the support scope in order to transfer to the correct channel or department
- Distinguish the level of severity for the issue reported to properly label the importance of escalation
Feb '16 – May '17
Service Desk Associate
Accenture Inc.
Roles & Responsibilities:
- Accurately document reported issues/questions received over the phone or email
- Provide resolution to the issues/questions received and document the detailed step on how it was resolved
- Exhaust all the possibility in resolving the issue before creating an escalation
- Determine whether the reported issue/question is in the support scope in order to transfer to the correct channel or department
- Distinguish the level of severity for the issue reported to properly label the importance of escalation