Apr '23 - Present
Systems and Network Engineer - Tier 2
Rest Solution Corp.
Roles & Responsibilities
May '22 - Jan '23
Technical Services Engineer - Expert M365
WeServ Systems Int'l Inc.
Roles & Responsibilities
Feb '20 - Jan '22
Office 365 Administrator
Talleco.com Inc.
Roles & Responsibilities
May '19 – Sept '19
Front End Web Developer
Tallant Asia Inc.
Roles & Responsibilities:
- Interpret and visualize client request(s) before implementing the elements of the website
- Communicate with the backend and other frontend developers for a unified result
- Develop and maintain/improve functional features according to the client's perspective
- Manual testing, debugging and ensure quality of code along with other developers
- Notify lead developer of the completed/fixed feature for deployment
May '17 – Mar '19
Technical Support Engineer (Microsoft Office 365)
Accenture Inc.
Responsibilities:
- Accurately document reported issues/questions received over the phone or email
- Provide resolution to the issues/questions received and document the detailed step on how it was resolved
- Exhaust all the possibility in resolving the issue before creating an escalation
- Determine whether the reported issue/question is in the support scope in order to transfer to the correct channel or department
- Distinguish the level of severity for the issue reported to properly label the importance of escalation
Feb '16 – May '17
Service Desk Associate
Accenture Inc.
Responsibilities:
- Accurately document reported issues/questions received over the phone or email
- Provide resolution to the issues/questions received and document the detailed step on how it was resolved
- Exhaust all the possibility in resolving the issue before creating an escalation
- Determine whether the reported issue/question is in the support scope in order to transfer to the correct channel or department
- Distinguish the level of severity for the issue reported to properly label the importance of escalation